Return Policy

Orders and Returns

Payment Condition

Payment for Aj-SSIS Security products can be made using a debit card with visa or credit card. Aj-SSIS Security accepts the following cards: Visa, MasterCard, and American Express through. Payment by cheque is not accepted.

Payment for the Products and all applicable delivery charges is in advance. Aj-SSIS Security will not charge the Purchaser’s debit card or credit card until the order is dispatched.

The entire transaction shall be effected in encrypted mode and the banking data of the Purchaser shall not transit via the Website.

Any payment transactions carried out by Aj-SSIS Security or its chosen third-party provider of payment processing services will be encrypted. Although Aj-SSIS Security will do its best to protect personal data, the transmission of data is at the Purchaser’s own risk.


The delivery time of the Aj-SSIS Security products will depend on the option selected by the Purchaser when placing the order, within thirty (30) days except events outside Aj-SSIS Security’s control. Any delivery dates are estimates only and Aj-SSIS Security does not guarantee that delivery will occur on the given date. If no one is available at the delivery address to take delivery, the delivery driver will leave a note and a phone number to contact in order to rearrange another delivery. If the Purchaser does not collect the products or does not take delivery of the Aj-SSIS Security products within a reasonable period and the order is returned to Aj-SSIS Security, Aj-SSIS Security will be entitled to treat the order as having been cancelled and will refund the amount of the order.

6.2 Delivery deadlines

The Aj-SSIS Security products will only be delivered in Canada. When ordering, the Purchaser should choose the most convenient delivery method from amongst those proposed and, if required, should provide clear delivery instructions if the delivery address is difficult to locate or access.

The Purchaser should check immediately the condition of the package upon delivery. If the Purchaser has any concerns regarding the condition of the package or if any products are missing from the order or are incorrect or faulty, the Purchaser should inform immediately the delivery driver and notify the concerns on the delivery slip or, if this is not possible, should notify Aj-SSIS Security’s Customer Service Team as soon as possible. The Aj-SSIS Security products will be the Purchaser’s responsibility from the completion of delivery. The Purchaser will own the Aj-SSIS Security products once they have been delivered provided that Aj-SSIS Security has received payment in full, including all applicable delivery charges.


1.1 Order on the Website

The Purchaser selects the product(s) of his/her choice and adds it/them under the heading “Your Cart”. He/she can check the details of the planned purchase and change them at any time.

The Purchaser must then validate his/her details, billing address, location and form of delivery and the selected payment method. Please take the time to read and check the order at each page of the order process. As soon as the Purchaser confirms his/her order by clicking on the “Confirm your payment” icon, the Purchaser is considered to have confirmed the contents and conditions of the order, the prices, characteristics, quantities and delivery deadlines for the ordered products. The order cannot be amended after this point.

3.1.2 Order by telephone

The Purchaser may also order products by calling 1(877) 401-4554 (free call). These terms will also apply to purchasers made by telephone.

3.2 Order confirmation

After the order is placed, Aj-SSIS Security sends the Purchaser an e-mail summarizing the terms and conditions of the order. Please note that this does not mean that the order has been accepted. Aj-SSIS Security’s acceptance of the order will take place when the products are dispatched for delivery.

The Purchaser may track the status of the order and download his/her invoice in the “Your Account” section on the Website.

Orders on the Website or by telephone, including their cancellation can only be processed via the Website or the telephone.

3.3 Unavailability of products

In the event of unavailability of a Aj-SSIS Security product after placing the order, the Purchaser shall be informed of the consequences to his/her order at latest by the time of delivery. Only the products which are dispatched will be invoiced.

Aj-SSIS Security hopes that its Purchasers are very happy with the Aj-SSIS Security products. In the unlikely event that a Purchaser receives an incorrect, mis-described or faulty product, please contact Aj-SSIS Security’s Customer Service Team and then return the product to Aj-SSIS Security – Customer Services Online , 454 King Street East Hamilton Ontario L8N 1C8, accompanied by the return form (available under the Your Account heading on the Website or inserted into the package). If Aj-SSIS Security agrees that the products are incorrect, mis-described or faulty, the Purchaser will receive a full refund of the price of the Aj-SSIS Security product together with the applicable delivery charges and the costs the customer may have in returning them. Beyond that the customer shouldn’t have any costs that they could reasonably seek to recover.


You may return your order within 14 days of receiving it, for exchange only. It is as simple as completing the online return form, available in the “Your Returns” section, under the heading “Your Account” or the paper return form included in your package, and send us the items you would like to exchange in their original package.

Please note that all products should be returned complete and in good condition, where possible in the original packaging.